Account Frozen — Credits Stuck at 0/0, Need Help Unfreezing

[Dhruv_Singhal]

Hi Qoder Support Team,
I’m posting here because I didn’t receive any response to my email appeal. My account appears to have been frozen by the automated multi-account risk-control system, and my credits are stuck at 0/0 (0% used, 0 left) — they are not resetting daily as they should.
Account Details:

Plan: Free
Issue: Credits showing 0/0, not resetting, account seems frozen
What Happened:
My account got flagged because I shared a single endpoint key across multiple local developer environments. I now understand this triggered the multi-account risk-control system and violates QCode policy.
What I’m Committing To:
I will consolidate all LLM model routing and code generation tasks into this single primary profile only.
I will discontinue and request deletion of any secondary accounts.
If my projects need higher limits, I will contact the team to properly upgrade my plan instead of using multi-profile setups.
Request:
Please review my account and unfreeze it. I’m happy to provide any logs or additional context if needed.
Screenshot attached showing credits stuck at 0/0.

[Austin_Parker]

How does the Pro trial work?
When new users sign in to the Qoder client (requires latest version; not available on virtual machines) for the first time, they will receive a one-time, free 2-week (14-day) Pro trial. This trial includes 300 Credits and full access to Pro-exclusive features. Upon expiration, your account will be automatically downgraded to the Free plan, and any unused trial Credits will be cleared.
If you upgrade to a paid plan before the trial ends, your remaining trial Credits will be automatically converted into a Credit Pack and will remain in your account with their original expiration date. This ensures you won’t lose any unused Credits for upgrading early.
To ensure a fair trial experience for all users, the Pro Trial is limited to one account per user. Any additional trial accounts created will be suspended.