Issue Description
I just downloaded Qoder, it said that I was supposed to get the pro trial for 2 weeks and a 300 credit.
This is my FIRST account and FIRST install on this device. I have never used Qoder, it was just suggested to me by a friend.
Steps to Reproduce
- Go to Qoder website
- Download
- Sign in page
- Register
- Sign in account
Expected Behavior
- Have pro status
- Get 300 credits
Actual Behavior
- Free user
- No credits
Screenshots / Screen Recordings
Operating System:
Windows 11
Current Qoder Version (Menu → About Qoder → Copy)
v1.23.0
How does the Pro trial work?
When new users sign in to the Qoder client (requires latest version; not available on virtual machines) for the first time, they will receive a one-time, free 2-week (14-day) Pro trial. This trial includes 300 Credits and full access to Pro-exclusive features. Upon expiration, your account will be automatically downgraded to the Free plan, and any unused trial Credits will be cleared.
If you upgrade to a paid plan before the trial ends, your remaining trial Credits will be automatically converted into a Credit Pack and will remain in your account with their original expiration date. This ensures you won’t lose any unused Credits for upgrading early.
To ensure a fair trial experience for all users, the Pro Trial is limited to one account per user. Any additional trial accounts created will be suspended.
This doesn’t answer the problem though.
Have you even read my post? The things you said here were already mostly addressed in my post.
I have never used Qoder in any capacity. It was suggested to it to me by a friend.
I haven’t used it in my pc, I have never registered here before. I don’t use a virtual machine.
Hello!
Regarding the issue you’ve reported, we recommend clicking the “Report Issue” button in the top-right corner of the Qoder interface to submit it. Please also share the generated feedback code with us. Our team will investigate and resolve the matter as soon as possible. Thank you for your support!
