I purchased a paid credit package and still had more than 4,000 credits remaining in my account.
After exactly 30 days, all remaining paid credits suddenly disappeared from my balance without any fair warning or reasonable grace period.
These were not promotional or free trial credits. They were fully paid credits purchased with my own money.
I use Qoder at a slower and more controlled pace, so expiring purchased credits after only 30 days feels extremely unfair to paying customers.
I already contacted:
but received no response.
I am requesting restoration of my remaining paid credits.
Expected Behavior
Paid credits should not suddenly disappear after 30 days without clear and fair handling for customers who legitimately purchased them.
At minimum:
-
remaining credits should be restored;
-
or users should receive proper warning and extension options before expiration.
Screenshots
Attached below.