Physical Win11 PC new user did not receive 14-day Pro Trial (300 credits)

Bug Reports
1

Issue Description

I installed the latest Qoder client on my physical Huawei Windows 11 PC today. After signing in, my account was placed directly into the Free tier (0 / 0 credits) instead of receiving the promised 14-day Pro Trial with 300 credits. Prompting any model returns “credit usage limit reached”.

  • Account Email: Registered with this forum account (lb*****41@gmail.com)
  • Device: Physical Huawei MateBook Laptop (Bare-metal, definitely not a virtual machine)
  • OS: Windows 11 24H2

Steps to Reproduce

  1. Download latest official Windows installer from qoder.com.
  2. Install and launch the desktop client.
  3. Sign in via Google account for the first time.
  4. Check Settings → Usage. It shows 0 / 0 credits and Free tier.

Expected Behavior

New user upon first sign-in on desktop client should receive a 14-day Pro Trial with 300 credits. Could you please check on the backend and manually activate the Pro Trial for my account? Thank you!

2

Our records show that your account received a trial on 2026-03-03 at 23:55:56. Please note that each account is eligible for the trial only once.

3

Hi Austin,

Thank you for checking! I just reviewed my local activity tracker logs from March 3rd (screenshot attached).

As the logs show, I only had Qoder open for a total of 1 minute and 32 seconds right after the Google OAuth verification, and I never actually had the chance to use or test any Credits before the trial expired.

Since I never got to experience Qoder back then and really want to evaluate it properly this time on my PC, is it possible to grant a one-time trial reset for my account (lbai17541@gmail.com)?

I would really appreciate your help!

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