# Physical Win11 PC new user did not receive 14-day Pro Trial (300 credits)

**URL:** <https://forum.qoder.com/t/physical-win11-pc-new-user-did-not-receive-14-day-pro-trial-300-credits/12394>\
**Category:** Bug Reports\
**Tags:** credit\
**Created:** [September 9, 2026, 8:46am UTC](https://forum.qoder.com/t/physical-win11-pc-new-user-did-not-receive-14-day-pro-trial-300-credits/12394 "2026-09-09T08:46:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![李白](https://yyz2.discourse-cdn.com/flex010/user_avatar/forum.qoder.com/%E6%9D%8E%E7%99%BD/32/88_2.png) [@李白](https://forum.qoder.com/u/%E6%9D%8E%E7%99%BD)\
**Post date:** [September 9, 2026, 8:46am UTC](https://forum.qoder.com/t/physical-win11-pc-new-user-did-not-receive-14-day-pro-trial-300-credits/12394/1 "2026-09-09T08:46:50Z")

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### Issue Description

I installed the latest Qoder client on my physical Huawei Windows 11 PC today. After signing in, my account was placed directly into the Free tier (0 / 0 credits) instead of receiving the promised 14-day Pro Trial with 300 credits. Prompting any model returns “credit usage limit reached”.

- Account Email: Registered with this forum account (lb\*\*\*\*\*41@gmail.com)
- Device: Physical Huawei MateBook Laptop (Bare-metal, definitely not a virtual machine)
- OS: Windows 11 24H2

### Steps to Reproduce

1. Download latest official Windows installer from [qoder.com](http://qoder.com).
2. Install and launch the desktop client.
3. Sign in via Google account for the first time.
4. Check Settings → Usage. It shows 0 / 0 credits and Free tier.

### Expected Behavior

New user upon first sign-in on desktop client should receive a 14-day Pro Trial with 300 credits. Could you please check on the backend and manually activate the Pro Trial for my account? Thank you!

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**Author:** ![Austin\_Parker](https://yyz2.discourse-cdn.com/flex010/user_avatar/forum.qoder.com/austin_parker/32/5805_2.png) [@Austin\_Parker](https://forum.qoder.com/u/Austin_Parker)\
**Post date:** [September 9, 2026, 8:48am UTC](https://forum.qoder.com/t/physical-win11-pc-new-user-did-not-receive-14-day-pro-trial-300-credits/12394/2 "2026-09-09T08:48:37Z")

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Our records show that your account received a trial on 2026-03-03 at 23:55:56. Please note that each account is eligible for the trial only once.

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<div class="post-metadata">

**Author:** ![李白](https://yyz2.discourse-cdn.com/flex010/user_avatar/forum.qoder.com/%E6%9D%8E%E7%99%BD/32/88_2.png) [@李白](https://forum.qoder.com/u/%E6%9D%8E%E7%99%BD)\
**Post date:** [September 14, 2026, 1:14am UTC](https://forum.qoder.com/t/physical-win11-pc-new-user-did-not-receive-14-day-pro-trial-300-credits/12394/3 "2026-09-14T01:14:37Z")

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Hi Austin,

Thank you for checking! I just reviewed my local activity tracker logs from March 3rd (screenshot attached).

As the logs show, I only had Qoder open for a total of **1 minute and 32 seconds** right after the Google OAuth verification, and I never actually had the chance to use or test any Credits before the trial expired.

Since I never got to experience Qoder back then and really want to evaluate it properly this time on my PC, is it possible to grant a one-time trial reset for my account ([lbai17541@gmail.com](mailto:lbai17541@gmail.com))?

I would really appreciate your help!

 ![image](https://canada1.discourse-cdn.com/flex010/uploads/qoder/original/2X/7/70451703a6f873272c5cb31149a09a89ad5ca41c.png)