Hello Qoder Support,
I am using the Qoder international desktop client.
I received the official welcome email stating that my new account is eligible for:
- 14-day Pro Trial
- 300 welcome Credits
However, after installing the latest Qoder desktop client, signing in with the same account, and completing multiple chat / coding interactions, my Usage page still shows:
0 / 0 Credits
The 14-day Pro Trial has not been activated.
In addition, I also cannot see the daily 100 Credits claim entry / gift icon in the desktop client.
My current situation:
- Qoder international account
- Windows desktop client
- Logged in with the same account that received the welcome email
- Already completed multiple interactions
- Usage still shows 0 / 0 Credits
- No daily 100 Credits gift / claim button is visible
- Qwen3.8-Flash currently works, but my account Credits remain 0
I have attached screenshots of:
1. The welcome email mentioning the 14-day Pro Trial and 300 Credits
2. My Usage page showing 0 / 0 Credits
3. The desktop client where the daily Credits claim entry is missing
Could you please check my account eligibility and help activate the welcome Pro Trial / Credits, and also verify why the daily Credits claim entry is not available on my account?
Thank you.
Account email: [1537611412@qq.com]
Qoder version: [0.3.3]
OS: Windows 11
Date: 2026-09-19