Ultra plan and have exhausted my credits

Bug Reports
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1

Hello Qoder Support,

I’m on the Ultra plan and have exhausted my credits (Plan Credits 20,000/20,000 and Add-on Credits 200/200).
The Usage page says I should automatically switch to the basic model, but in practice Qoder blocks my messages and asks me to “upgrade/renew subscription”, and I cannot proceed.

Account email: wizardjiocb@gmail.com
Billing cycle shown: Jan 12 – Feb 12, 2026
When it started: Jan 21, 6:51 PM
Qoder IDE:
Version: 0.3.1
VSCode Version: 1.100.0 (user setup)
Commit: efdef4d1ff388f1b2fa739ca73d86b139700ca1e
Date: 2026-01-20T11:21:35.406Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Windows_NT x64 10.0.19045

Could you please:

  1. Check why the basic model fallback isn’t working for my account, and unblock chat access, and

  2. Tell me the available options to purchase additional credits (add-on packs) or renew/upgrade from my current Ultra subscription.

I’ve attached screenshots of /account/usage and the in-app prompt/error.

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2

Currently, the only workaround is to register a new account to continue subscribing and using the service. We’re working hard to launch credit top-up packs as soon as possible to better meet users’ needs.

Regarding your issue with the basic model not being available—could you clarify whether this occurs during basic chat conversations or while using other specific features? Also, have you tried restarting the IDE to see if that resolves the issue?:saluting_face:

3

Yes, I tried restarting the IDE. After sending any message in Quest mode, I see the response shown in the screenshot above.

Is there only one solution for now—register a new account? Will Qoder have any problems with the codebase and understanding it with a new account?

This is the moment where I get stuck and can’t do anything further.

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4

You can use the basic model for regular conversations, but Quest mode requires Credits consumption.

5

Oh yeah, that works, thanks! When will it be possible to buy additional credit packs or something like that? Thank you for your time and help!

6

@Austin_Parker Can I cancel my subscription and re-subscribe to renew my credits?

7

It’s not possible to do this within the current billing cycle, as we currently don’t support subscribing to the same plan multiple times. If you need to, you can create a new account and subscribe again.:grinning_face:

8

I get it, it would be cool to be able to buy some additional credit packs :slight_smile: